Terms and Conditions

Table of contents

Article 1 - Definitions.
Article 2 - Identity of the entrepreneur
Article 3 - Applicability.
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion.

right of withdrawal

Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, termination and renewal
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or different provisions

Article 1 - Definitions.

In these terms and conditions, the following definitions shall apply:

1. Reflection time: the period within which the consumer can exercise his right of withdrawal;
2. Consumer: The natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
5. Durable data medium: any means that enables the consumer or business owner to store information addressed personally to them in a way that permits future consultation and unaltered reproduction of the stored information
   enables.
6. Right of Withdrawal: the possibility for the consumer to waive the right within the cooling-off period
   of the remote agreement;
7. Model form: the model withdrawal form provided by the entrepreneur that a consumer can fill out when he wants to exercise his right of withdrawal.
8. "Bescards.co.uk: the private company "BesCards B.V." trading under the name "Bescards.nl".
9. Remote Agreement: an agreement under which, in the context of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion
   of the agreement exclusively uses one or more means of distance communication;
10. Remote communication technology: means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same room at the same time.
11. Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

BESCARDS
New Wetering 45
3194 TB Hoogvliet Rotterdam
Email address: support@bescards.com

Article 3 - Applicability.

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order established between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, will be indicated
   that the general terms and conditions may be inspected at the entrepreneur's premises and, at the consumer's request, they will be sent free of charge as soon as possible.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general conditions may be made available to the consumer electronically
   be made in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, will be
   indicated where the general conditions may be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and the consumer may, in the event of conflicting general terms and conditions
   always invoke the applicable provision most favorable to him.
5. If one or more provisions of these general terms and conditions are at any time wholly or partially void or destroyed, the agreement and these terms and conditions shall otherwise remain in force and the provision in question shall be mutually
   replaced without delay by a provision that approaches the purport of the original as closely as possible.
6. Situations not covered by these general terms and conditions should be judged "in the spirit" of these general terms and conditions.
7. Uncertainties about the interpretation or content of one or more provisions of our terms and conditions shall be interpreted "in the spirit" of these general terms and conditions.

Article 4 - The offer

1. If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses
   makes of images are a truthful representation of the products and / or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
4. All images, specifications data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.
5. Images accompanying products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
6. Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:
   • the price including taxes;
   • the cost of shipping, if any;
   • The manner in which the agreement will be established and what actions are necessary to do so;
   • whether or not the right of withdrawal applies;
   • the method of payment, delivery and performance of the agreement;
   • the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
   • the amount of the rate for distance communication if the cost of using the technique for distance communication is calculated on a basis other than the regular basic rate for the means of communication used;
   • Whether the contract will be archived after its conclusion, and if so in which it can be accessed by the consumer;
   • the manner in which the consumer, before the conclusion of the contract, can check and, if desired, rectify the data provided by him under the contract;
   • any other languages in which, in addition to Dutch, the agreement may be concluded;
   • the codes of conduct to which the trader has submitted and the manner in which the consumer can consult these codes of conduct electronically; and
   • the minimum duration of the distance contract in the case of an endurance transaction.

Article 5 - The Agreement

1. The agreement, subject to the provisions of paragraph 4, is concluded at the time of acceptance by the consumer of the offer and the fulfillment of the conditions set forth therein.
2. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm electronically the receipt of the acceptance of the offer. As long as the agreement of this acceptance has not been
   confirmed, the consumer may rescind the agreement.
3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to protect the electronic transfer of data and shall ensure a secure web environment. If the consumer electronically
   can pay, the entrepreneur will observe appropriate security measures for this purpose.
4. The entrepreneur can inform himself - within legal frameworks - whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract.
   If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, while giving reasons.
5. The entrepreneur will include with the product or service to the consumer the following information, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier:
   • The visiting address of the trader's branch where the consumer can address complaints;
   • the conditions under which and the manner in which the consumer can use the right of withdrawal, or a clear indication of the exclusion of the right of withdrawal;
   • the information on warranties and existing after-purchase service;
   • the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the agreement;
   • the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration.
6. In the case of a duration transaction, the provision of the previous paragraph applies only to the first delivery.
7. Each agreement is entered into under the conditions precedent of sufficient availability of the products in question.

Article 6 - Right of withdrawal

On delivery of products:

1. When purchasing products, the consumer has the option of dissolving the agreement without giving reasons for 14 days. This reflection period commences on the day after receipt of the product by the consumer or a prior by the consumer
   designated representative made known to the entrepreneur.
2. During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If
   he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable
   and clear instructions.
3. When the consumer wishes to use his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known using the model form.
   After the consumer has expressed his desire to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered items were returned in a timely manner, for example
   by proof of shipment.
4. If the customer has not made known after the expiration of the periods mentioned in paragraphs 2 and 3 that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.
5. The direct cost and risk of returning the products shall be borne by the consumer, unless otherwise agreed.
6. In no case does a professional consumer have this right of withdrawal.

When providing services:

1. With the delivery of services, the consumer has the option of dissolving the agreement without giving reasons for at least 14 days, starting from the day of entering into the agreement.
2. To make use of his right of withdrawal, the consumer will comply with the reasonable and clear instructions provided by the entrepreneur in the offer and/or at the latest at the time of delivery.

Article 7 - Costs in case of withdrawal

1. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after revocation. It is a condition that the product has already been received back by the merchant.
   or conclusive evidence of complete return can be presented. Refunds will be made via the same payment method used by the consumer unless the consumer expressly authorizes another payment method.
2. If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any decrease in value of the product.
3. The consumer cannot be held liable for depreciation of the product if not all legally required information on the right of withdrawal has been provided by the entrepreneur, this must be done before the conclusion of the purchase agreement.
4. If the Consumer revokes the contract, the Consumer shall receive back the payments he has made at that time for the goods from Bescards.co.uk, including delivery and transaction costs insofar as Bescards.nl delivered one or more products that did not conform to the Consumer's order (except for any additional costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery offered by Bescards.nl) without delay and in any event no later than 14 calendar days after Bescards.nl has been notified of the Consumer's decision to withdraw from the Agreement.
5. Bescards.com will then refund the Consumer using the same means of payment as the Consumer used to make the original transaction, unless the Consumer has expressly agreed otherwise. If the Consumer has opted for a different method of repayment than that with which he made the order, any additional transaction costs will be borne by the Consumer. Bescards.co.uk may wait with the refund until Bescards.co.uk has received the products back and checked their condition. The refund of the delivery and transaction costs by Bescards.nl is always pro rata and without prejudice to Article 7.5.

Article 8 - Exclusion of the right of withdrawal.

1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur clearly in the offer, at least in time for the conclusion
   of the agreement, has stated.
2. Exclusion of the right of withdrawal is only possible for products:
   • that have been made by the entrepreneur in accordance with the consumer's specifications;
   • For sealed products. When the seal is broken these products are not returnable.
   • that are clearly personal in nature;
   • which by their nature cannot be returned;
   • that can spoil or age quickly;
   • the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
   • For single newspapers and magazines;
   • for audio and video recordings and computer software whose seals have been expired by the consumer;
   • For hygienic products whose seal has been broken by the consumer.
3. Exclusion of the right of withdrawal is only possible for services:
   • concerning lodging, transportation, restaurant business or leisure activities to be performed on a specific date or during a specific period;
   • The delivery of which began with the consumer's express consent before the expiration of the cooling-off period;
   • Regarding betting and lotteries.

Article 9 - The price

1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This link to fluctuations
   and the fact that any prices quoted are guide prices, are stated with the offer.
3. Price increases within 3 months of the conclusion of the agreement are permitted only if they result from legal regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and:
   • they are the result of statutory regulations or provisions; or
   • the consumer has the authority to terminate the agreement as of the day the price increase takes effect.
5. The prices mentioned in the offer of products or services include VAT.
6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10 - Conformity and warranty

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the on the date of the conclusion of the agreement
   existing statutory provisions and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.
3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months after delivery. Products must be returned in their original packaging and in new condition.
4. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for
   any advice regarding the use or application of the products.
5. The warranty does not apply if:
   • the consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by a third party;
   • the delivered products have been exposed to abnormal conditions or otherwise carelessly treated or have been treated contrary to the instructions of the entrepreneur and/or on the packaging;
   • the defectiveness is wholly or partly the result of regulations which the government has imposed or will impose on the nature or quality of the materials used.

Article 11 - Delivery and execution

1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. Subject to what has been stated in paragraph 4 of this article, the company will execute accepted orders expeditiously but at the latest within 30 days, unless consumer has agreed to a longer delivery period.
   If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be notified no later than 30 days after the order was placed. The consumer has in
   that case the right to dissolve the agreement without cost. The consumer has no right to compensation.
4. All delivery terms are indicative. The consumer cannot derive any rights from any terms mentioned. Exceeding a deadline does not entitle the consumer to compensation.
5. In case of dissolution according to the paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.
6. If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement
   article is delivered. For replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the entrepreneur.
7. The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a previously designated and made known to the entrepreneur representative, unless otherwise expressly agreed.

Article 12 - Duration transactions: duration, termination and renewal

Termination

1. The consumer may at any time terminate a contract entered into for an indefinite period of time, which extends to the regular delivery of products (including electricity) or services, subject to agreed
   termination rules and a notice period not exceeding one month.
2. The consumer may terminate a fixed-term contract, which extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, taking into account
   of notice rules agreed upon for that purpose and a notice period of not more than one month.
3. The consumer may enter into the agreements mentioned in the previous paragraphs:
   • cancel at any time and not be limited to cancellation at a particular time or period;
   • terminate at least in the same manner as they were entered into by him;
   • always cancel with the same notice period as the entrepreneur has stipulated for himself.

Extension

1. A contract entered into for a definite period of time, which extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a definite period of time.
2. Notwithstanding the preceding paragraph, a contract entered into for a definite period and which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding
   three months, if the consumer can terminate this extended contract by the end of the extension with a notice period not exceeding one month.
3. A fixed-term contract that has been concluded for the regular delivery of products or services may be tacitly renewed for an indefinite period of time only if the consumer may terminate it at any time with a notice period
   of not more than one month and a notice period of not more than three months in case the contract extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
4. A limited duration contract for the regular supply of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial period.
   or introductory period.

Duration

1. If a contract has a duration of more than one year, after one year the consumer may terminate the contract at any time with a notice period not exceeding one month, unless reasonableness and fairness oppose termination before the end
   of the agreed-upon duration.

Article 13 - Payment

1. Unless otherwise agreed, the amounts owed by the consumer should be paid within 7 working days after the start of the reflection period referred to in article 6 paragraph 1. In case of an agreement to provide
   a service, this period begins after the consumer receives confirmation of the agreement.
2. The consumer has the duty to immediately report inaccuracies in payment information provided or stated to the entrepreneur.
3. In case of non-payment by the consumer, subject to legal restrictions, the entrepreneur has the right to charge the reasonable costs made known to the consumer in advance.

Article 14 - Complaints procedure

1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
2. Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 2 months, after the consumer has identified the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days.
   responded with a notice of receipt and an indication of when the consumer can expect a more detailed response.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is amenable to dispute resolution.
5. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
6. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

Article 15 - Disputes

1. On agreements between the entrepreneur and the consumer to which these general conditions relate, only Dutch law applies. Even if the consumer resides abroad.
2. The Vienna Sales Convention does not apply.

Article 16 - Additional or different provisions

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be accessed by the consumer in an accessible manner.
stored on a durable data medium.

B2B rules

Different rules apply to b2b orders, the consumer law expires.

When is an order b2b?

An order is considered b2b when company name and VAT number are listed on the invoice.

For b2b orders, the following rules apply:

RETURN POLICY

Our company has a non-return policy for b2b shipments.

For complaints about missing or damaged delivered goods, please contact bescards within 3 business days of the delivery day.

MISCELLANEOUS

Force Majeure: If due to uncontrollable reasons (e.g. bad weather, strikes etc) the delivery of the products is not possible within a reasonable period of time, we will notify you by e-mail, asking if you still want to complete your order under these conditions.
Responsibility of www.bescards.com: The online store is not responsible for defects or poor quality of the contents of the products it offers to its customers. All products are received shrink-wrapped by the suppliers. If a defective product is found in the quantity delivered, please contact us at info@bescards.com so that we can resolve the issue.

Modification of Terms of Business: The website www.bescards.com reserves the right to modify or renew the terms of business. Bescards undertakes to update this document for any change or addition to the terms and conditions.
Until payment is made in full, the products in your order remain the property of Bescards.

Order confirmation

Before shipment, our sales department will contact you to verify and confirm the order.

Preorders / backorders / orders

For upcoming releases, you will receive a newsletter with info on the products opened for pre-order.

Please place your pre-orders via email in an excel file (if possible) by the requested deadline.

All prices and release dates are subject to change.

All orders/pre-orders/backorders are considered binding, meaning there can be no cancellations.

We try to fulfill all orders, so please be careful not to over-order,
In case of limited availability of the product, there may be an allocation on the respective pre-orders/backorders.