Questions?
We’ve got answers.

Yes. We buy Pokémon, One Piece, Magic: The Gathering, Yu-Gi-Oh!, Dragon Ball Super, Lorcana and Riftbound directly from official distributors. Every booster box, ETB and display arrives factory-sealed and is stored that way until it ships to you.

BesCards B.V. is a registered Dutch company and has been trading since 2018. You can check our reviews on Trustpilot.

No. We only stock products sourced through official distribution channels, so there is no risk of resealed or tampered items.

Sealed products are packed in a sturdy outer box with padding. If a box arrives with shipping damage, contact us within 48 hours with photos of the outer packaging and the product, and we’ll sort it out.

Products marked “Pre-order” are not released yet. You pay when you place the order, which reserves your copy from our distributor allocation. We ship on or around the release date shown on the product page.

We ship pre-orders as soon as stock arrives from the distributor, usually the day before or on the release date. Delivery then depends on the carrier and your country, so it may arrive a day or two after release.

Release dates are set by the publisher and occasionally shift. If that happens, we update the product page and email you. Your order stays reserved.

We only list the quantities we’ve been allocated. In the rare case a distributor cuts an allocation, we fill orders in the order they were placed and fully refund anyone we can’t supply.

Yes, up until it ships. Email us with your order number and we’ll refund you to the original payment method.

An order ships as one package once everything is available. If you want in-stock items sooner, place them as a separate order.

Worldwide. We ship from the Netherlands with PostNL and FedEx.

• Netherlands: 1-2 working days
• Belgium and Germany: 1-2 working days
• Rest of EU: 2-5 working days
• UK, US, Canada, Australia and rest of world: 3-7 working days with FedEx

Orders placed before 14:00 on a working day ship the same day.

Shipping is calculated at checkout based on your country and order weight. Orders over €250 ship free with tracking for NL and BE.

No surprises at the door. For orders shipped outside the EU, duties and taxes are calculated and charged at checkout and we ship “delivered duty paid”. You won’t be asked to pay anything extra on delivery.

Yes. You receive a tracking link by email as soon as your order ships.

American Express, Apple Pay, Bancontact, BLIK, Google Pay, iDEAL Wero, Klarna, Maestro, Mastercard, MobilePay, PayPal, Przelewy24, Shop Pay, Twint, UnionPay, USDC and Visa.

If it hasn’t shipped yet, usually yes. Email us as soon as possible with your order number. Once a package is with the carrier, we can’t change it.

Yes, an invoice is emailed with every order. For business orders, add your company name and VAT number at checkout.

We supply shops and resellers across the EU. Email us with what you’re looking for and we’ll get back to you with terms.

You can return unopened, sealed products within 14 days of delivery for a refund. The seal must be intact; opened products can’t be returned. Return shipping is at your own cost unless the item was faulty or incorrect.

Contact us within 48 hours of delivery with your order number and photos. We’ll send a replacement or refund you, and cover the return shipping.

Near Mint (NM), Lightly Played (LP), Moderately Played (MP), Heavily Played (HP) and Damaged (DMG). Cards ship in a sleeve and toploader.

Yes. Submit your list through our buylist at buylist.bescards.com. You can scan cards with your phone camera and get an instant offer.