Returns made simple

Not completely happy with your order? No problem. You can request a return within 14 calendar days after delivery. Below you can find out how returns work and what to expect.

Return window

You can request a return within 14 calendar days after delivery of the item. Weekends and public holidays are included and do not extend this return window. Please request your return in time by emailing support@bescards.com. Mandatory statutory consumer rights remain unaffected.

Condition of returned products

You may inspect and assess a product as you would in a physical shop. Where reasonably possible, please return it:

• complete with all supplied accessories and free items;
• in its original packaging;
• securely packaged to prevent damage in transit.

If a product has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may deduct any resulting loss in value from your refund.

Sealed collectible products

Please keep booster boxes, packs and other sealed collectibles unopened if you intend to return them. Opening or damaging the seal can significantly reduce their value. Where permitted by law, we may deduct this loss in value from the refund. This does not affect your statutory rights if a product is damaged, faulty or supplied incorrectly.

Submit a return request

Request your return within the return window through your BesCards customer account:

1. Sign in using the email address you used to place your order.
2. Open the order you want to return and click Request return.
3. Select the items, choose a return reason and submit your request.
4. Once approved, you will receive return instructions by email. You arrange and pay for the return shipment yourself.

Return shipping and restocking fee

You arrange the return shipment yourself and are responsible for the shipping costs for a standard return. We charge no restocking fee. If the product is damaged, faulty or supplied incorrectly, contact us first; in that case we will cover reasonable return costs.

Refunds

We will refund the amounts due within 14 days after receiving your withdrawal notice, using the same payment method and without additional fees. If you return the entire order, this includes the original standard delivery charge. Any additional cost for a more expensive delivery option is not refunded. We may withhold reimbursement until we have received the products or you provide evidence that you sent them back, whichever occurs first.

Damaged, faulty or incorrect orders

If your order arrives damaged, a product is faulty or you receive the wrong item, contact us as soon as possible at support@bescards.com. Include your order number and, where possible, clear photographs. We will work with you on an appropriate solution, such as replacement, repair or reimbursement. Your statutory guarantee rights always remain applicable.